Welcome to The Los Angeles Mad Drops Pickleball Club Merch Store! We are committed to providing you with high-quality merchandise, and we hope you're delighted with your purchase. However, we understand that sometimes returns may be necessary. Please take a moment to review our return policy below:
1. Returns and Exchanges
We accept returns and exchanges within 30 days of the original purchase date for merchandise that is unused, unworn, and in its original packaging. If you received a damaged or defective item, please contact our customer support team immediately at firstname.lastname@example.org and we will assist you in resolving the issue.
To be eligible for a return or exchange, please ensure the following:
- The item(s) must be in new, unworn condition.
- The original packaging and tags must be intact.
- The return or exchange request is made within 30 days of the original purchase.
3. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at email@example.com to request a Return Authorization (RA) number and full instructions on how to process a return to our warehouse.
- Pack the item(s) securely in the original packaging, along with a copy of the packing slip or order confirmation.
- Clearly mark the RA number on the outside of the package.
4. Refunds and Exchanges
Once we receive your returned item(s) and inspect them, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly.
- Refunds: Please allow up to 7-10 business days for the refund to appear on your statement, depending on your payment provider.
- Exchanges: If you are exchanging an item, we will ship the replacement item(s) as soon as possible. Shipping times may vary based on availability.
5. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Customized or personalized merchandise.
- Clearance or final sale items.
- Items marked as "non-returnable" in their product description.
6. Contact Us
If you have any questions, or concerns, or require assistance with your return or exchange, please don't hesitate to reach out to our customer support team at firstname.lastname@example.org.